I attempted to reach out to GAFCo via their website (https://www.gafco.net/contact_gafco.cfm) and never received a response. I was only trying to find out what my payoff amount was.
After the 3rd attempt, I decided to just pay what the "balance" was. I am now owed $533.75. I paid the balance in full on 02/23/17. It is now 04/13/17 and I have yet to receive my refund.
They told me it should be anywhere between 30-45 days. This is now day 49 and my account is still in the same "open" status with my balance as ($533.75). I would never recommend this company to anyone ever. Horrible customer service.
The only response I got when I called the first time was it should take 30-45 days. I called at 39 days (April 3, 2017) asking for a status update on my refund and was told I "should receive it this month". I called again on the 46th day (April 10, 2017) and was told it was escalated and should be sent out this week.
I am very disappointed in this company. I believe I should be given back interest on my money they still have.
Product or Service Mentioned: Gafco Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $534.
Preferred solution: Full refund.